Guest Relation Officer
RetailJob Reference#2cb288cd-480f-45b8-9882-482d660ad328- A Guest Relation is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Guest Relation must provide high-quality service to Printemps customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
- In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers, a perfect knowledge of the Store is mandatory.
- Your goal will be to ensure Printemps guests enjoy themselves and plan to come back to our facilities.
Responsibilities
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare and review daily missions in regards to Client wellbeing
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build report on point of improvement
- Offer assistance
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Excellent people skills, ability to motivate and teach leaders to succeed
- Experience drafting manuals and setting operational standards
- Superior verbal and written communication skills
- Ability to work with leaders to maintain consistency across all stores
- ·Excellent math and bookkeeping skills
- Analytical, reporting skills and business, commercial awareness
- Inter-personal communication skills