Client Advisor - Luxury
RetailJob Reference#2d9d69f5-9825-453d-a688-d71baf7210e6A Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and with strong commercial mindset is essential.
More than a Sales associate but as a true personal ‘advisor’- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. The Client Advisor is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
Responsibilities
- Act as a role model, fostering cross-selling and client repurchase.
- Ensure business opportunities are maximized through efficient sales floor coverage, being a visible presence and support, ensuring Printemps standards are achieved.
- Cultivate a culture of excellent customer service.
- Maximize sales & customer satisfaction.
- To review customer feedback / suggestions and propose improvements in customer service standards.
- Ensure that all merchandising activities in the store reflect the brand guidelines and needs of the trading period, in line with the Printemps Marketing Calendar.
- At least 3 years of experience in the retail industry or similar industry.
- Fluent in Arabic and English, both written and verbal.
- Ability to work with leaders to maintain consistency across all stores.
- Ability to work in a team-driven environment
- Good organization and learning skills
- Inter-personal communication skills